FAQ

When is check-in and when is check-out?

  • CHECK-IN: 15:00
  • CHECK-OUT: 11:00

Need to leave later? We are ready for it. Just pay an extra of CZK 500 for Late check-out until 2 pm – available depending on the current occupancy of the hotel.

Can I bring my cat with me?
Please do not bring pets such as cats, parrots, lizards, snakes or turtles. Regarding pets, our door is only open for dogs. You are welcome to come with a dog. Just pay CZK 500/night extra for a smaller dog up to 15 kg and CZK 1000/night for a bigger dog.

Can I take my dog to the restaurant and wellness?
For hygienic reasons dogs cannot enter the wellness and the restaurant.

Do I have to bring a swimming suit to the wellness?
You don’t need any swimming suit for the entire Infinit SEN sauna centre, because there is a swimming suit free zone.

What if I need a gluten-free diet?
If you are gluten sensitive or have any other food intolerance, please let us know when booking your stay, or at the latest when checking in at the reception. Our staff will be aware of it and take your eating habits into account.

Is there a pool or whirlpool in the hotel?
We do not offer any pool or whirlpool at this time. But in the future we plan to extend Infinit Sen and add a thermal pool. We will let you know about this upgrade in advance on our social media and website.

Can I go to the gym and squash as a guest who is not accommodated?
The gym and the squash court are open to hotel guests only.

Do I need to have a printed voucher with me?
A printed voucher will make your check-in considerably quicker, so it’s better if you have it with you. But nothing will happen if you forget it. We have a solution for such a case. 

What about access to children’s wellness?
Children can enter the wellness as soon as they reach a height of at least 145 cm.